Returns & Exchanges
At Dismount Bike Shop, we want to ensure you are completely satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange most items within 30 days of receipt in their original, unused condition.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags, manuals, and components are included to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, or bring it directly to our retail storefront.
Inspection and Refund
Once our technicians inspect the returned equipment, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing